đ New Appointment Request
Client: "Hi, I'd like to book a physiotherapy appointment."
AI: "I'd be happy to help you book an appointment. May I have your name please?"
Client: "Sarah Johnson"
AI: "Thanks Sarah. We have availability this week on Tuesday at 2pm, Wednesday at 10am, or Friday at 3:30pm. Which works best for you?"
Client: "Tuesday at 2pm sounds perfect."
AI: "Perfect! I've booked you in for Tuesday at 2pm with Dr. Smith. You'll receive a confirmation email and SMS shortly with all the details. Is there anything else I can help you with?"
đ Reschedule Request
Client: "I need to reschedule my appointment on Thursday."
AI: "I can help you with that. Can I have your name and phone number to look up your appointment?"
Client: "Michael Chen, 0412 345 678"
AI: "Thanks Michael. I can see your appointment on Thursday at 11am. Would you like to reschedule to next week? I have Monday at 11am, Tuesday at 9am, or Wednesday at 2pm available."
Client: "Monday at 11am works."
AI: "Done! I've moved your appointment to Monday at 11am. You'll get an updated confirmation shortly."
âšī¸ General Inquiry
Client: "Do you treat sports injuries?"
AI: "Yes, we specialize in sports injury treatment. Our physiotherapists have extensive experience with athletic injuries including sprains, strains, and rehabilitation. Would you like to book an initial assessment?"
Client: "How much does it cost?"
AI: "Our initial physiotherapy consultation is $95 for 45 minutes. Follow-up appointments are $75 for 30 minutes. We also accept private health insurance. Would you like to schedule an appointment?"